Direct feedback from our most recent Bright implementation:

When you responded to our RFP, we didn’t understand all the terminology in the response so we hired a consultant to help us pick our vendor.

Her feedback was that your existing customers loved using your service, and that drove our decision.

Tools are nice, but driving for customer satisfaction is what drives us. What does that mean? It changes every day, actually.

We can’t always anticipate the problems and challenges that an individual project or implementation will face. It could be technology, or it could be organizational. But we do know that to serve our customers, we need to produce software that adapts to the problem at hand, and we need a services model that adapts to the customer organization. That’s the Bright Manifesto for Great Customer Satisfaction in a nutshell.